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Employee engagement has emerged as a critical factor for success in today’s marketplace, and two key drivers of creating a more engaged workforce are internal mobility and reskilling opportunities. In a recent episode of SAP’s The Inside Track, Censia CEO Joanna Riley joined Avocados from Mexico CFO Miguel Molina and Body Shop Indonesia’s Head of Human Resources Mirna Harahap. They discussed how technology has helped them retrain their teams and unlock new performance levels during these critical times.
The benefits of internal mobility and retraining are well-known: LinkedIn reports that employees stay 41% longer at companies with strong internal mobility than companies with low levels of internal mobility. This has significant implications for a company’s bottom line. According to Gartner’s research, employees who leave a company because of a lack of future career opportunities can cost $49 million per year for the average-sized organization.
The key to unlocking internal mobility is retraining high potential employees to learn skills that facilitate digital transformation. Molina summed it up by saying that everything a company does is about people. Training them in technology is how you unlock your team’s talent, increase productivity, and convert ideas into action.
The Body Shop Indonesia took this initiative to a new level, explained Harahap. “Continuous learning is the new normal, and we can’t leave our employees to fend for themselves during the digital transformation.” The Body Shop Indonesia moved their training online in 2019, increasing training rates from 55% to 100%. Some of the topics covered in the online training are blockchain, coding, and design-thinking.
A report by Oxford Economics noted that while several top-performing companies placed improving customer experience as their top priority, a close second was improving employee experience.
Censia enables upskilling and internal mobility by allowing companies to make fair, efficient data-driven decisions that help them understand their workforce and discover highly qualified, hidden talent. It does this by analyzing and mapping thousands of data points to reveal the talent data trends, also known as the talent genome. Implementing this kind of technology, on average, has helped customers decrease the cost of using outside vendors by 70% and quadruple recruiter output.